HR Shared Service Specialist, ANZ

Position Objective:

• Provision of an efficient and accurate employee administration processing within the Shared Service team of Colleague Services

• Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers)

Core Functions:

• Serve as first point of contact for all HR related employee issues/questions via phone or email or chat;

• To verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information;

• To ensure all departmental filing (employee personnel file) is kept up to date;

• Management of employee life cycle from start to termination;

• Administer company benefits such as pension plan, medical plan etc, where applicable;

• Administer Leave requests;

• Administer predefined Learning and Development courses;

• Run pre-defined systems queries/searches where applicable

• Ensure company’s information portal is updated timely;

• Applies case management application when appropriate to track and monitor on-going employee issues or concerns;

• Ensure the accuracy of the Colleague Services process documentation;

• Ability to diagnose a problem and lead corrective efforts through effective communication and efficient execution.;

• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.

Nature and Scope:

• Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.

• Outstanding listening skills with ability to navigate and collaborate with employees through personal and sometimes difficult circumstances.

• Exceptional customer service orientation

• Ease in a high-paced environment with differing priorities.

• Gets results and is solutions-focused.

• Appetite for growth and ability to drive process improvements using technology.

• Exceptional time management, organizational, prioritization and follow-up skills.

• Places high priority on data integrity and security, confidentiality.

• Able to build credibility with both individual contributors and the executive staff.

• Experience with employment laws and practices for the region they support.

• Must maintain confidentiality in all aspects of job responsibilities

Education

Tertiary education in Business would be advantageous

Experience

• Preferably 1 to 3 years HR administration experience in a corporate and/or Shared Service environment.

• Good knowledge of Microsoft office tools

• Experience with Workday or any other HR employee management system tool (i.e. SAP, PeopleSoft)

• Great teammate with ability to work with minimal supervision

• Good attention to detail

• Excellent oral and written communications skills

• Willingness to learn and develop.

• Experience working in HR shared services organization for established company is ideal.

• Experience with global HR Systems (e.g. Workday, ADP).

• Experience working across multiple teams and geographies in HR.

Knowledge, Skills, Abilities

• Languages: Good oral and written knowledge of English.

• Additional spoken/written languages are an advantage