TikTok Shop - Global Business Analyst, GS Service
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Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is currently seeking a Business Analyst to provide analytical, reporting, and forecasting support for the group.
Responsibilities
- Design, produce and drive analytical work for the Global Selling Service with strategic thinking, especially for planning and opportunity addressing purposes.
- Gather, analyse, and report information related to the current support processes.
- Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
- Create customised data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
- Provide summary reports on various processes, including volume forecasting.
- Provide ample opportunity to analyse various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization.
- Assist in development of key business suggestions and memos, including internal and external business reviews.
Qualifications
Minimum Qualification
- BA/BS degree or equivalent practical experience.
- 3+ years of relevant experience in business analysis and reporting management within Customer Service.
- Have strong experience in deep analysis, push results and work effectively across teams.
- Strong problem solving, strategic thinking, and presentation and communication skills in front of leadership and clients.
- Strong understanding of the processes, working knowledge of call center operations.
Preferred Qualification
- Experience in business, financial or statistical analysis.
- Eager to learn, initiative taker and problem-solver.
- Excellent written, verbal and interpersonal communication skills.
- Experience in eCommerce or marketplace platforms is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is currently seeking a Business Analyst to provide analytical, reporting, and forecasting support for the group.
Responsibilities
- Design, produce and drive analytical work for the Global Selling Service with strategic thinking, especially for planning and opportunity addressing purposes.
- Gather, analyse, and report information related to the current support processes.
- Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
- Create customised data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
- Provide summary reports on various processes, including volume forecasting.
- Provide ample opportunity to analyse various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization.
- Assist in development of key business suggestions and memos, including internal and external business reviews.
Qualifications
Minimum Qualification
- BA/BS degree or equivalent practical experience.
- 3+ years of relevant experience in business analysis and reporting management within Customer Service.
- Have strong experience in deep analysis, push results and work effectively across teams.
- Strong problem solving, strategic thinking, and presentation and communication skills in front of leadership and clients.
- Strong understanding of the processes, working knowledge of call center operations.
Preferred Qualification
- Experience in business, financial or statistical analysis.
- Eager to learn, initiative taker and problem-solver.
- Excellent written, verbal and interpersonal communication skills.
- Experience in eCommerce or marketplace platforms is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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