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Jobs or company...

Regional Assistant Manager, Strategic Initiatives (PPX) (2 years Contract)

Salary undisclosed

Apply on

IndeedSG

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
Position Summary
This role will support cross-functional initiatives across Samsung’s entire business portfolio from Mobile to Consumer Electronics. While the initial focus is on enhancing customer Post-Purchase Experience (PPX), it is expected to expand over time to become part of the Project Management Office (PMO) for several strategic initiatives. Key activities and responsibilities include:

  • Strategy: Help define strategy to engage Samsung’s existing consumer base and maximize their customer life-time value.
  • Project Management: Manage and support PPX improvement initiatives end-to-end, and closely coordinate with related functions across both, S.E. Asia & Oceania headquarter and 8 regional subsidiaries.
  • Strategic Communication: Regularly prepare leadership updates on project progress and foster buy-in across the organization to advance the PPX agenda.
  • Analysis: Provide timely and insightful analysis for business decision-making involving cross-departmental and multi-functional areas.
Role and Responsibilities
Post-Purchase Experience
  • Manage all aspects related to PPX Onboarding Calls end-to end, including tracking results, reviewing progress with subsidiary teams on regular basis and supporting expansion planning.
  • Track project progress, analyse results and identify key learnings based on quantitative and qualitative insights.
  • Identify current PPX pain points, benchmark best-in-class consumer centric companies and develop an improvement plan to close gaps and enhance customer experience.
  • Promote PPX within the organization and closely co-ordinate with related functions including Customer Service, Retail, Online, Digital Marketing, Logistics and Product Teams.
  • Prepare regular progress reviews to update Leadership team and align key stakeholders on next steps.
  • Pro-actively contribute to team discussions, share perspective on potential opportunities and help further refine them, e.g. through development of business cases and ROI analysis.
  • Support the set up of PPX pilot projects to test out new concepts before scaling them up across the region
Skills and Qualifications
Required Qualifications
  • BA or equivalent degree is required for this position.
  • 5+ years of work experience, including 2+ years project management experience.
  • Excellent project management skills; ability to efficiently scope and execute concrete strategic initiatives.
  • Experience in aligning and coordinating multi-functional teams with diverse interests toward shared objectives.
  • Strong verbal and written communications skills, including ability to storyline and prepare impactful Powerpoint presentations.
  • Solid Excel skills, including ability to generate actionable insights through data analysis
Preferred Qualifications
  • Prior consulting experience (internal or external) is a strong plus.
  • Background in consulting, strategic planning, process innovation and/or loyalty & retention.
  • Knowledge of one or more consumer goods industries, preferably in consumer electronics but not required.
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