Front Office Executive (Client Relations, Serviced Apartments)
Salary undisclosed
Apply on
Original
Simplified
Job Summary
We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Job Description
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Job Description
- Handle guest check-in including the processing of their reservations and rooming at the unit level.
- Handle all guest requests during their stay.
- Handle all front desk cashiering duties.
- Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
- Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
- Support sales and marketing by providing relevant information including customer feedback and sales leads.
- Manage the daily gymnasium, sauna, and Residents’ Lounge operations.
- Manage individual portfolio assigned to maximize guest satisfaction.
- Contribute to ‘Fraser experience’.
- Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
- Contribute to receive guest feedback forms to meet 20% of all departures.
- Perform other ad-hoc duties as assigned.
- Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Minimum 2 to 3 years of relevant experience in front office.
- You have minimum 2 years working experience.
- Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
Similar Jobs
