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My client is a global commodities trading firm. They are looking for an experienced End User Support Engineer (2nd/3rd line) to join the business on a permanent basis.
5 days in office
Bonus scheme: 2/3 months
Experience Required: -
- 2nd/3rd line support. Must be able to come up with solutions to issues themselves. Predominantly M365 admin-related.
- Experience in supporting corporate end users within a Trading house or Hedge Fund
- Desktop provisioning and Support (both on-premise and remote) – Hardware and MS Office Suite
- Mobile devices provisioning and support – O365, MS Intune
- Managing client support by logging, diagnosing and resolving their problems via email, phone and helpdesk portal
- Using the help-desk system to document problem descriptions and resolutions
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