Reservations Officer / Executive
$ 2,600 - $ 2,600 / Per Mon
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Summary
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Record special billing arrangements for groups.
Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications / Experience
Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
Excellent reading, writing and oral proficiency in English language.
Proficient in MS Excel, Word, & PowerPoint.
Good communication skills.
Service oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Record special billing arrangements for groups.
Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications / Experience
Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
Excellent reading, writing and oral proficiency in English language.
Proficient in MS Excel, Word, & PowerPoint.
Good communication skills.
Service oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
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