Senior Business Consultant

Job Summary:

As a Senior Business Consultant, you will be responsible for overseeing and optimizing the company's operational efficiency to drive revenue growth and customer satisfaction. You will play a pivotal role in managing various aspects of the business, including financial performance, customer support, contract management, and process improvement.

Key Responsibilities:

• Financial Management:
• Track and report on key financial metrics (e.g., pipeline, TCV, revenue) to ensure alignment with company goals.
• Prepare monthly business reports for executive leadership.
• Manage customer invoicing and collections to minimize outstanding payments.

• Operations Management:
• Oversee daily operations, including time sheeting, resource utilization, and customer support.
• Implement and maintain efficient business processes and tools.
• Ensure compliance with cybersecurity and data privacy regulations.

• Customer Support:
• Collaborate with product, engineering, and external support teams to deliver exceptional customer service.
• Ensure timely and accurate resolution of customer issues.
• Drive continuous improvement in customer satisfaction.

• Contract Management:
• Develop and manage contracts with customers and partners.
• Provide legal and commercial advice to the product and engineering teams.
• Ensure compliance with governance and legal requirements.

Qualifications:

• Bachelor's degree with 10+ years of work experience, including at least 5 years in strategy and operations roles within a SaaS or software company.
• MBA preferred with a focus on IT.
• Strong understanding of software and services business models, financial management, and customer support operations.
• Excellent communication and interpersonal skills, with the ability to interact effectively with C-level executives.
• Experience in handling customer and vendor contracts, including NDAs and various agreement types.
• Strong attention to detail and proficiency in office tools (e.g., PowerPoint, Excel).
• Knowledge of ITIL is desirable.
• Proven ability to work independently and collaborate effectively with cross-functional teams.