Operations Coordinator (Shift work)
$ 3,000 - $ 3,000 / month
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Duties & Responsibilities
Handle incoming calls from internal and external stakeholders and respond to their needs in a timely manner
Manage the NOC (National Operations Centre) inbox by actioning emails in a timely manner, archiving emails that have been action and handover emails not completed
Backfill coverage for all sick leave/calls
Process Ad-hoc guarding requests (Work Orders) and create ad-hoc rosters in the rostering system
Liaise with customers and resource contractors (RC) regarding security requirements and ensuring customer expectations are met on ad-hoc request
Monitor and manage Time & Attendance exceptions
Monitor and manage Welfare Checks and escalate as needed
Ensure incidents are reported and escalated to the relevant manager
Ensure positive interaction with all internal stakeholders such as State Operations Managers, Client Service Managers, Payroll and Billing
Participate in Shift Handover on shift change with NOC staff
Perform incidental National Patrol Response duties, as per business requirements
Requirements
Minimum of 3 years’ experience in an operation/rostering environment
Comfortable working 12-hours shift
Recording information and report writing
Working in a team environment
Previous experience within a manpower provider would be advantageous.
General administration functions
Handle incoming calls from internal and external stakeholders and respond to their needs in a timely manner
Manage the NOC (National Operations Centre) inbox by actioning emails in a timely manner, archiving emails that have been action and handover emails not completed
Backfill coverage for all sick leave/calls
Process Ad-hoc guarding requests (Work Orders) and create ad-hoc rosters in the rostering system
Liaise with customers and resource contractors (RC) regarding security requirements and ensuring customer expectations are met on ad-hoc request
Monitor and manage Time & Attendance exceptions
Monitor and manage Welfare Checks and escalate as needed
Ensure incidents are reported and escalated to the relevant manager
Ensure positive interaction with all internal stakeholders such as State Operations Managers, Client Service Managers, Payroll and Billing
Participate in Shift Handover on shift change with NOC staff
Perform incidental National Patrol Response duties, as per business requirements
Requirements
Minimum of 3 years’ experience in an operation/rostering environment
Comfortable working 12-hours shift
Recording information and report writing
Working in a team environment
Previous experience within a manpower provider would be advantageous.
General administration functions
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