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Call Centre Agent (Ubi)

$ 2,800 - $ 2,800 / Per Mon

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Job Description:

Handles inbound call from members of public
Provide satisfactory explanation to customer and take remedial action where necessary
Provide pro-active feedback to the customer to ensure that the committed ETA is respected
Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

Minimum 1 year of experience in contact centre environment and/or service-related industry
Possess O level/Higher NITEC
Able to commit to 1 year contract
Able to handle multiple hotlines

Working Hours:

AM: 0745-1730/ 0815-1800 hrs
PM: 1315-2300 hrs
5 Days inclusive of Weekends & PH

Location: Short walking distance from Ubi MRT Station