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Contact Centre @ Paya Lebar | $2600 | 3 months contract

$ 2,600 - $ 2,600 / Per Mon

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Our client is a statutory board of the Singapore government & provides great working opportunity and tailored support.

Responsibilities:

* Handle general enquiries related to the Client's products and services.

* Address customer complaints and feedback promptly and effectively.

* Provide support to customers regarding online transactions, delivery of goods, and returns.

* Offer technical support to customers experiencing difficulties with accessing or using the Client's digital platforms or online services.

* Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.

* Adapt to peak periods occurring between September and December, during the Client's eCommerce campaign periods.

* Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client's website, to engage with customers and provide support.

Location: 5mins walk from Paya Lebar MRT

Salary: UP TO $2600

Timing: Mon - Fri 8:30am to 6pm

Able to commit 5 days/week

Requirements:

* Excellent communication skills

* Proven track record of delivering high-quality customer service.

* Ability to multitask and handle high volumes of customer enquiries.

*Please note that this is a 3 months contract (14 Oct 2024 to 10 Jan 2025). Only shortlisted candidates will be informed.*

If you are interested in this position, please apply via job application form: https://forms.office.com/e/5tHwzR0xBV

EA License No: 91C2918
EA Personnel No: R23113561
EA Personnel Name: Carin Sim