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Site Manager
8-10 YEARS
To assist the Ops Manager in delivery of the assigned Infrastructure Mgmt services.
Handle business escalation calls
Interacting with ops on day to day technology requirements
Review Daily activity reports, Infra avl reports, backups & antivirus/SCM reports
Involve in projects on servers, network, security
Introduce site-specific initiatives to improve service delivery, c-sat.
Review adherence on process based documentation / SOP.
Active participation on project ramp-up / transitions / BCP / Audits
Ability to drive people to ensure that project deliverables are met and project time is maintained
Establish and enhance relationship with customers/clients
People management skills, experience in resolving team conflicts and team management
Experience in compliance reviews, audit reviews, driving organisation intiatives
Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.
Skills: Site Incharget
Job Requirements :
Qualifications: BE / Btech / Equivalent
Min 1-2yr experience in Intune, Azure Cloud, Zscaler, Cortex and Other latest industry standard tools
ITIL V3 / ISO / Prince2 / MPM certification would be added advantage.
Technical & Professional Competencies: Understanding of technology (hardware & software) and specific domain expertise
Knowledge of sales process & the business nuances
Behavioral & Managerial Competencies
High self drive and confidence
Willingness to learn and work in teams
Effective communication and inter personal skills
Strong project management skills including successful management
Willingness to work on 24x7 operations and odd hours.