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Responsibilities
- Lead and oversee all operational activities to ensure they are conducted efficiently and safely.
- Drive service excellence across the organization by enhancing behaviours, culture, and processes related to service design, planning, execution, and follow-up.
- Maintain clear and effective communication between customers and internal teams, especially regarding delivery requirements.
- Manage departmental resources and budget to align with company goals.
- Contribute to the creation of annual and long-term business strategies, including performance forecasting, project feasibility assessments, and resource allocation.
- Collaborate with the Commercial team to assess the feasibility of new products or projects.
- Monitor and enforce adherence to safety, health, and environmental standards, as well as company policies.
- Take proactive measures to address performance issues and ensure compliance with SHE (Safety, Health, Environment) policies and standards.
- Ensure that all operations staff receive necessary training on SHE regulations to perform their duties effectively.
- Continuously seek ways to improve operational processes.
- Apply innovative and critical thinking to optimize processes, procedures, and implement initiatives that enhance efficiency and effectiveness within the organization.
- Provide strong leadership and support the development of team members' competencies.
- Degree in Operations Management or a related field in the chemical, petrochemical or manufacturing industries.
- 5 to 10 years of relevant experience in operations management, ideally within a similar industry.
- Comprehensive understanding of operational processes, safety standards, and product knowledge.
- Familiarity with safety, health, and environmental regulations.
- Proven leadership abilities with experience in managing teams.
- Strong communication skills for effective stakeholder engagement.
- Proficient in strategic planning and operational problem-solving.
- Advanced data analysis skills with the ability to identify and implement improvement opportunities.
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