Regulatory Escalations Specialist (Policy Specialist)
Salary undisclosed
Apply on
Original
Simplified
Salt Talent Search is looking for a Regulatory Escalations Specialist for a 12 months extendable contract role
Responsibilities
- Be an expert on enforcing Community standards and policies including some basic compliance policies
- Investigate reported escalations across multiple channels and respond to sensitive global partners inquiries
- Address traumatic, sensitive and potentially offensive content
- Communicate results of technical analyses with non-technical partners
- Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
- Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly while putting users first
Minimum Qualifications
- 7+ years of experience managing large-scale operations in a technology or social media company
- Experience in investigations, internet safety or equivalent environment
- Ability to multitask different priorities in a rapidly changing environment
- Strong project management and operations skills
- Sound judgment and ability to thrive under pressure
- Strong conflict management and negotiation skills
- Ability to influence across functional boundaries globally
- Experience defining process and operational guidelines
- Proficiency in tools such as SQL and Excel to drive analytics and reporting
CEI No: R1763696 / EA No: 07C3147
Similar Jobs