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Regulatory Escalations Specialist (Policy Specialist)

Salary undisclosed

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Salt Talent Search is looking for a Regulatory Escalations Specialist for a 12 months extendable contract role

Responsibilities

  • Be an expert on enforcing Community standards and policies including some basic compliance policies
  • Investigate reported escalations across multiple channels and respond to sensitive global partners inquiries
  • Address traumatic, sensitive and potentially offensive content
  • Communicate results of technical analyses with non-technical partners
  • Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
  • Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly while putting users first

Minimum Qualifications

  • 7+ years of experience managing large-scale operations in a technology or social media company
  • Experience in investigations, internet safety or equivalent environment
  • Ability to multitask different priorities in a rapidly changing environment
  • Strong project management and operations skills
  • Sound judgment and ability to thrive under pressure
  • Strong conflict management and negotiation skills
  • Ability to influence across functional boundaries globally
  • Experience defining process and operational guidelines
  • Proficiency in tools such as SQL and Excel to drive analytics and reporting

CEI No: R1763696 / EA No: 07C3147