Network Operations Engineer

Salesforce is looking for a Senior/Lead Network Engineer to join the Global Network Operations team. This team is responsible for 24x7 follow-the-sun support of the Salesforce environment. As a member of the team, you will be responsible for incident management on all aspects of the production network, to include performing break/fix and proactive maintenance to resolve outages and minimise potential for future impact. This includes hardware/software lifecycle management, network hygiene / standardisation, run-list automation, and network monitoring improvements to proactively diagnose potential issues. You will provide third line support for network-related customer issues, and ensure that detailed root cause analysis is completed on all customer-impacting issues.

Responsibilities

• Ensure all network issues are resolved in a timely manner, with minimal impact to customers.
• Perform high-level diagnosing and analysis to resolve the root cause of network outages and implement workarounds and/or permanent solutions.
• Isolate hardware and software problems on network devices and work with vendors to resolve issues as necessary.
• Perform break/fix maintenance, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc.
• Perform proactive network maintenance, such as code upgrades, hardware refreshes, config updates, peering/transit turnups, and cleanup/decoms.
• Work closely with engineering teams to identify ways in which we can proactively improve the stability of the network and decrease potential for future outages to occur.
• Provide third line customer support and technical expertise for network-related issues.
• Drive service ownership for the Network Cloud; assist in efforts to streamline problem and change management processes, improve alerting and incident handling, and increase automation.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  

Required Skills

• High level of proficiency and experience with TCP/IP networking, architecture and core technologies, such as MPLS, BGP, OSPF, DNS, HTTP, etc.
• Proficiency with Cisco and Juniper router and switch hardware installation and diagnosing.
• Experience deploying and managing large scale distributed network environments.
• Knowledge of firewalls and access-list configuration and diagnosing.
• In-depth knowledge and experience working in a Unix/Linux environment.
• Experience with performance analysis, systems software, and systems architecture.
• Knowledge of system performance methodologies along with hands on empirical monitoring and data-driven decision making.
• Strong analytical approach to problem solving and ability to diagnose complex issues quickly, while successfully handling multiple priorities.
• Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills, and good time-management abilities.
  
  

Desired Skills

• High level of proficiency and experience configuring and diagnosing load balancers, with emphasis on F5.
• Highly skilled in packet analysis, network analysis tools, diagnosing, and analytical fault diagnosis.
• Experience in deploying, customising and scaling a network monitoring solution.
• Proficiency in scripting/programming with Python, perl, etc.
  
  

Other Requirements

• Ability to participate in an on-call rotation crafted to provide network engineering support on the weekends.
  
  

Benefits & Perks

Check out our benefits site https://www.salesforcebenefits.com/sng/candidate.html that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.