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Patient Service Associate (2R, Emergency Department)

Salary undisclosed

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Patient Service Associate - Emergency Department

Job Summary

We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

Key Responsibilities

  • Patient Reception and Registration:
  • Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
  • Support the triage process by managing patient flow and coordinating with the medical team.
  • Handling Inquiries and Communication:
  • Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.
  • Administrative Duties:
  • Manage patient records and documentation, ensuring all information is up-to-date and properly filed.

Qualifications

Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline

Skills And Competencies

  • Excellent communication skills, with the ability to convey information clearly and empathetically.
  • Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
  • Able to multi-task, work in a fast-paced and dynamic environment.
  • Proficiency in using various computer applications.
  • Additional Requirements:
  • Willingness to work 2 rotating shifts, including nights, weekends, and public holidays.
  • Previous experience in a healthcare setting or in customer service is preferred but not required.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth within the healthcare industry.
  • A supportive and collaborative work environment where your contributions make a direct impact on patient care.