L2 Support Analyst - Cash international Payments.
- Internship, onsite
- Kiya.ai
- Singapore, Singapore
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Role : L2 Support Analyst - Cash international Payments.
Exp: 3-5 years
Direct Responsibilities
1. Incidents resolution.
2. Preventive maintenance.
3. Pro-active actions / measures to limit corrective maintenance activities.
4. Weekend/Holiday/Night support.
Technical
· JAVA/J2EE
· Websphere/Tomcat/JBOSS
· ORACLE PL/SQL
· COBOL
· UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
· TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
· ITSM tool: Service Now
· Sharepoint
· Database performance & SQL tuning experience is a plus
· Good technical troubleshooting and debugging skills.
Functional
· Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
· Strong understanding of stop list filtering, AML, social engineering etc.
· Working grasp of double posting accounting treatment.
· Understanding and experience in ITIL concepts.
· Possess good analytical skill and self-motivated
Behavioural
· Good team player with strong analytical, communication and interpersonal skills.
· Results and client oriented.
· Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
· Excellent people management and communication skills.
Specific Qualifications (if required)
Qualifications
· University Degree in Computer Science or related disciplines.
· Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.
Experience
· Strong experience in and preference for application production support.
· Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
· Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Customer/Supplier Relations :
Internal:
· Customers
o Business lines e.g. TBA
o Middle Office e.g. PCMO
o Back Office e.g. GPCO
· Suppliers
o ICM IT teams e.g. Payment, CDL
External :
· Vendors of local cash management solutions e.g. FIS, Nucleus.
· Regulators i.e. HKICL, BCS, MAS.
Interested candidates can share their resumes to [email protected] / +91 9566054227