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L2 Support Analyst - Cash international Payments.

Salary undisclosed

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Role : L2 Support Analyst - Cash international Payments.

Exp: 3-5 years

Direct Responsibilities

1. Incidents resolution.

2. Preventive maintenance.

3. Pro-active actions / measures to limit corrective maintenance activities.

4. Weekend/Holiday/Night support.

Technical

· JAVA/J2EE

· Websphere/Tomcat/JBOSS

· ORACLE PL/SQL

· COBOL

· UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc

· TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ

· ITSM tool: Service Now

· Sharepoint

· Database performance & SQL tuning experience is a plus

· Good technical troubleshooting and debugging skills.

Functional

· Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.

· Strong understanding of stop list filtering, AML, social engineering etc.

· Working grasp of double posting accounting treatment.

· Understanding and experience in ITIL concepts.

· Possess good analytical skill and self-motivated

Behavioural

· Good team player with strong analytical, communication and interpersonal skills.

· Results and client oriented.

· Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.

· Excellent people management and communication skills.

Specific Qualifications (if required)

Qualifications

· University Degree in Computer Science or related disciplines.

· Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.

Experience

· Strong experience in and preference for application production support.

· Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.

· Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.

Customer/Supplier Relations :

Internal:

· Customers

o Business lines e.g. TBA

o Middle Office e.g. PCMO

o Back Office e.g. GPCO

· Suppliers

o ICM IT teams e.g. Payment, CDL

External :

· Vendors of local cash management solutions e.g. FIS, Nucleus.

· Regulators i.e. HKICL, BCS, MAS.

Interested candidates can share their resumes to [email protected] / +91 9566054227