Junior Deskside support engineer

We are looking for a Deskside Support Engineer to provide on-site or remote technical
assistance including the setting up of computer hardware systems, installing and upgrading
software, and troubleshooting basic IT issues.
Responsibilities
 Day to day as an executive and tier 1 support
 Providing desk side support including white glove service to executive team and on￾site level 1 support to users
 Imaging and re-imaging laptops and desktops setting it up with required
configurations for new and
existing users.
 Deployment of computer hardware, systems software and applications.
 Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and
network issues
 Active Directory for user account management
 ServiceNow ticketing system
 SCCM for Imaging and re-imaging laptops and desktops as well as deployment of
software’s
• Windows 10
• Microsoft Office365
• Microsoft Teams
• Skype For Business
• One drive
• Data migrations and backups
• Laptop and Desktop deployments
• Well-developed time management skills
• Ability to work independently as single handed onsite

Providing desk side technical support for users including walk-ins and calls & support
tickets generated.
 Imaging and re-imaging laptops and desktops setting it up with requires
configurations for new and existing users.
 Troubleshooting hardware/software and network issues.
 Decision making for when a hardware and accessories needs further troubleshooting
or to be replaced for break fix
 Work with project offices to ensure project continuity and be able to deliver on time
Requirement
 Bachelor’s degree in computer science or information technology.
 Proven work experience as a desktop support engineer or support technician.
 Advanced knowledge of computer hardware systems, chipsets, memory modules, and
peripherals.
 Knowledge of popular operating systems, software applications, and remote
connection systems.
 Ability to solve complex hardware and software issues.
 Ability to travel and work after hours when necessary.
 Excellent interpersonal skills.
 Good written and verbal communication skills.