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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
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  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Regional Aftersales Manager (Luxury Retail Brand)

Salary undisclosed

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About the role

you will manage and oversee the dedicated and in-store repair centers across the region. This includes motivating teams, enhancing capabilities, and ensuring exemplary customer service to improve the overall client experience.

You will also lead the outsourced repair network, manage demand planning and capacity, and implement continuous improvement strategies to optimize productivity, costs, and customer satisfaction. Additionally, you will be responsible for spare parts management, budget preparation, and ensuring that warranty policies are applied consistently across all centers.

  • Lead the Client Care Centers network – Oversee and manage the network of Client Care Centers and in-store repair centers.
  • Ensure Client Satisfaction – Prioritize client satisfaction by maintaining strong customer relationships and addressing concerns or complaints professionally and promptly.
  • Manage the dedicated Client Care Centers and "in store" Repair Network – Review organization, motivate teams, manage personnel, and enhance capabilities to ensure smooth operations.
  • Improve the overall Client experience – Focus on fast response times and reducing repair lead-times to enhance client satisfaction.
  • Monitor and increase Client Care Centers productivity – Track performance, establish KPIs, and implement action plans to boost productivity.
  • Lead the outsourced Repair network – Oversee outsourced repair operations, monitor performance, and review contracts to ensure quality service.
  • Handle the hiring process and training of Client Care team members – Ensure the recruitment and development of a skilled and competent Client Care team.

Requirements

  • Degree holder with at least 8+ years experience in Customer Service/After-Sales management, preferably in luxury market
  • Excellent communication and presentation skills, with excellent fluency in spoken and written English
  • Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill
  • Outgoing and friendly, assertive, positive service attitude & teamwork and action oriented
  • Highly organized capable of multitasking under pressure

Registration No: R1875146

EA Licence No: 22C1376

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