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Client Support / FIX /Trading Platform / FINTECH

Salary undisclosed

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My client provides the world’s leading Market Data Solution, they have 3 roles to join their industry-leading team supporting APACS leading financial institutions. They have multiple requirements for Client Support Executives to support their APAC clients.

You will be primarily responsible for supporting clients’ experience with the companies award winning trading platform.

Tech skills in Networking / Trade Floor Support would be a bonus but are not mandatory

Key Responsibilities:

• Be first point of contact for clients raising support queries in the APAC region.

• Take ownership and accountability for all client administration tasks. Act as the main liaison between the client, operations and other key stakeholders and ensure all parties are kept informed. • Manage and oversee the client onboarding process.

• Lead complex conversion activities for institutional clients.

• Ensuring all relevant information is captured and then processed in a timely manner into problem-tracking system

• Review workflows to ensure optimal client experience and regulatory compliance.

• Provide recommendations for client support and training.

• Utilise client feedback to improve the onboarding process. Qualifications and

Experience:

• Experience within sell-side/pre-trade environments.

• Strong understanding of financial markets and funds

• Experience of FIX based messaging experience

• Knowledge of post trade lifecycle management and associated integration patterns

• Exposure to third-party trading software and connectivity vendors, specifically front and middle office trading systems, ideally up to and including relationship management

• Experience managing client onboarding and offboarding.

• Analytical, problem-solving, and project management skills