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Customer and Technical Support Engineer - Aviation

Salary undisclosed

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Our client is a prominent player in the Aerospace and Aviation industry, currently expanding their team in the APAC region. They are seeking a skilled Customer and Technical Support Engineer to join their dynamic team.

Position Summary:

  • Deliver technical support for Aerospace Communication products.
  • Resolve customer issues and coordinate problem-solving efforts.
  • Conduct technical follow-ups on equipment in service.
  • Provide support to major airlines and ensure satisfaction across various programs.
  • Manage and escalate support cases as needed.
  • Engage with customers through meetings and provide after-sales performance support.
  • Represent the company at customer visits and exhibitions in APAC.
  • Support the sales team with technical pre-sales assistance.
  • Handle customer interactions via multiple communication channels and collaborate with internal teams.

Qualifications:

  • Technical expertise with a BSc or MSc in Electrical or Mechanical Engineering, coupled with 2 to 5 years of experience in the Aerospace sector.
  • Prior experience in customer support is advantageous.
  • Familiarity with aerospace aftermarket services.
  • Strong problem-solving skills and ability to thrive in a fast-paced environment.

Please apply above for a confidential discussion.