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Client Services

Salary undisclosed

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Client Services - 1 year contract

Your new company

This is a global tier-1 banking firm with a strong presence and branding.

Your new role


  • Responsible for managing a portfolio of Equity & Foreign Exchange Prime Brokerage (EQPB/FXPB) clients & be the main point of contact for the clients on all operational matters and act as client advocate within to ensure clients' needs are met.
  • Primary role is to provide operations and client service support to ensure client's queries are handled in an appropriate and timely manner. For FXPB, role will include managing the trade lifecycle events from trade capture, exception processing, credit approval, trade matching and reconciliation of positions into downstream systems.
  • Candidate will be required to coordinate and liaise with internal teams in APAC, EMEA and US to provide coverage and support for global clients.
  • Partnership with Prime Brokerage Account Management/Sales to provide analysis and broker reviews on regular basis.
  • Provide clients with in-person demonstrations of client interface systems.
  • Provide new product/market support to clients.
  • Identify and streamline operational tasks and ensure high level of Straight-Through-Processing (STP).
  • Produce client and management reporting metrics.

What you'll need to succeed

  • Client facing experience and ability to conduct discussions with Clients in a confident manner.
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
  • Demonstrate a high level of commitment and professional work ethic.
  • Understanding of Markets Operations Trade lifecycle with ideally a focus on FX, Settlements & Corp Actions.

What you'll get in return

This is an excellent opportunity to be part of a global banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.