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Product Specialist

Salary undisclosed

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We are seeking a results-oriented professional for the position of Product Specialist, responsible for achieving sales targets through the ethical promotion of our products. The role involves effective customer relationship management, requiring strong interpersonal skills. The candidate will be tasked with analyzing sales trends, meticulously tracking accounts, and demonstrating comprehensive product knowledge to provide clients with accurate information. Additionally, the position entails timely reporting and feedback on market news to stay abreast of industry trends. Compliance with ISO procedures and our Code of Conduct is paramount, reflecting our commitment to maintaining the highest standards of quality and ethical practices.

Responsibilities:

1. Call Coverage

  • Regular visits to the targeted doctors in assigned territories
  • Pre-call planning and implementation to ensure coverage and frequency KPIs are met

2. Sales & Promotion

Regular review of customer list

  • Review and plan medical calls to targeted doctors for specific product messages to ensure increased adoption of the promoted product

Stock Check & Follow ups

  • Arrange for returns of the expired returnable/exchangeable stocks if necessary.

Detailing and Medical Calls

  • Detail & promote your assigned products to your assigned doctors and other assigned HCPs such as nurses and pharmacists
  • Ensure features and benefits of the assigned products are known to customers
  • Negotiate, close and document the sales

Building Partnership

  • Building partnership with HCPs through better service such as responsiveness and service oriented.
  • Maintain close follow up on stock replenishments, returns and other product matters to build better business rapport with HCPs.
  • Propose potential sales expansion solutions to HCPs when the patients prescribed increased and to support them for expansion in private sector.

Market Intelligence

  • Collate doctors’ feedback on your assigned products
  • To check on competitors’ activities or potential threats and feedback immediately
  • To seek potential sales growth opportunities and propose

Complete the Sales Process

  • Place orders via ordering system
  • Follow-up on any outstanding issues feedback by customers and seek assistance from superior where necessary.

3. Sales Target Achievement

  • Monthly sales forecast after closing on the sales target to be submitted and evaluated with the sales manager on an action plan to achieve the target.

Requirements:

  • Minimum Diploma in Bioscience, Sales & Marketing, or related discipline
  • Relevant industry experience in pharmaceutical, healthcare or medical field preferred
  • Good Selling and Problem-solving skills
  • Good Presentation and Negotiation skills
  • Good Planning skills