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Learning and Development Manager

Salary undisclosed

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Learning & Development Manager

KFC & Pizza Hut Singapore

**Overview:**

A leading quick-service restaurant (QSR) organization in Singapore, with over 3000 full-time and part-time employees, seeks a dynamic Learning & Development Manager to join our team. We prioritize a culture of continuous learning and growth. This role is crucial in designing, implementing, and assessing learning initiatives to nurture our team members and elevate performance standards.

**Key Responsibilities:**

1. **Training Delivery:** Conduct engaging training sessions using interactive methods, real-world scenarios, and group discussions. Continuously refine techniques for better engagement and retention.

2. **Train the Trainer:** Develop and manage "train the trainer" programs, providing skills and tools for internal trainers. Offer ongoing support and feedback.

3. **Facilitation Skills:** Coach team members in facilitation techniques and group dynamics, fostering a culture of continuous improvement.

4. **Content Localization:** Customize training content to fit the local context, cultural nuances, and business landscape in Singapore.

5. **Cross-cultural Acumen:** Adapt communication and instructional strategies for diverse backgrounds, ensuring inclusivity.

6. **Needs Analysis:** Conduct regular needs assessments and gather feedback to identify learning gaps. Use data to guide targeted training interventions.

7. **Continuous Enhancement:** Innovate and improve learning initiatives, staying updated with industry trends and new technologies.

8. **Learning Strategy:** Collaborate with senior leadership and HR to understand business needs and develop aligned learning strategies.

9. **Curriculum Crafting:** Create impactful learning materials, ensuring content is relevant and up-to-date.

10. **Training Delivery:** Facilitate sessions on various topics such as product knowledge, customer service, and leadership development using diverse delivery methods.

11. **Performance Evaluation:** Assess the effectiveness of training programs, using feedback and outcomes to make data-driven improvements.

12. **Learning Technology:** Utilize learning management systems (LMS) and digital tools for training administration and tracking progress.

13. **Talent Development:** Work with HR to identify high-potential talent and create personalized development plans. Provide coaching and mentorship.

14. **Compliance:** Ensure all training programs meet regulatory standards and quality benchmarks.

**Qualifications:**

- Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.

- Minimum 5 years' experience in talent management, learning and development and facilitation skills.

- Proven success in developing and delivering training in multicultural environments, preferably in the quick-service restaurant or retail sector.

- Strong facilitation and presentation skills with the ability to engage and inspire participants.

- Experience in localizing training content for the Singapore or Asia-Pacific market.

- Certification in facilitation or training delivery is a plus.

- Singaporean citizenship or valid work authorization in Singapore required.

**Join Us:**

Become part of a leading QSR organization in Singapore and leverage your training expertise to drive learning and development excellence. Apply today to be a key player in our dynamic team!