Cyber Delivery Manager

Key Responsibilities:

• Guide customers through various stages of the service including onboarding, fine-tuning, ongoing operations, service expansion, and renewals.
• Enhance customers' security posture by clearly communicating the benefits of MSSP services.
• Work closely with Cyber Operations, Product Management, Sales, and Pre-Sales teams to achieve customer outcomes.
• Develop and maintain trust-based relationships with customer stakeholders at all levels through effective communication.
• Understand and assess customers' needs, problems, and challenges; make appropriate recommendations to improve their cybersecurity situation.
• Understand customers' environments to identify additional monitoring opportunities and enhance their cybersecurity posture; collaborate with sales teams on new opportunities and renewals.
• Oversee and manage projects during the onboarding phase, coordinating activities, setting deadlines, and reporting progress to stakeholders.
• Hold cadence meetings with customers during the operational phase to review security posture and discuss service improvements.
• Create customized reports to provide insights and demonstrate the value of MSSP services.
• Address and resolve customer complaints, follow up to ensure solutions, and act as an escalation contact to drive issue resolution within the organization.
  
  
  

Key Skills required:

• Degree in Computer Science or Engineering.
• 3 years of service delivery experience in an MSSP environment or cybersecurity product company.
• Certification in CISSP, CEH, CISA, or CISM is advantageous.
• Knowledge of cybersecurity operations and architecture in an enterprise environment, with exposure to security technologies such as firewalls, IPS, Proxy, SIEM, SOAR, and EDR.
• Ability to understand and communicate technical concepts to both technical and non-technical audiences.
• Active listening skills to understand customer needs and provide creative solutions to resolve challenges.
• Strong written and verbal communication skills.
• Highly motivated, proactive problem solver with the ability to break down complex problems.
  
  
  

If you are interested in this position, please click \"Apply Now\" and we will review your qualifications & reach out to you for further discussion & next steps.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502

Registration No: EAP Registration No: R1331365