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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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IT Support Engineer

Salary undisclosed

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Job Description

The IT Support Engineer I is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

  • Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
  • Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
  • Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
  • Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
  • Provides suggestions and feedback for team & workplace operational process improvement.

Qualifications
  • Excellent interpersonal and communication skills with strong customer-service orientation
  • Strong technical aptitude and ability to learn new skills and research solutions independently
  • Reliable and punctual, dependable; able to work with minimal supervision
  • Ability to support technical change management processes, liaising with internal teams and stakeholders
  • Ability to work within standard operating procedures and contribute to the development of these procedures
  • Ability to work within corporate policies, raising exceptional issues and addressing business needs proactively
  • Ability to contextualize and match business requirements to technical solutions
  • Detailed knowledge of iOS and Apple hardware devices; Android
  • Detailed knowledge of Microsoft Windows, Office 365 and PC hardware devices
  • Experience with industry standard Service Desk management solutions, e.g., ServiceNow, Jira
  • Experience in an environment with centralized network and infrastructure services
  • Experience with client build and management solutions, e.g., SCCM, JAMF Autopilot/Intune
  • Experience as a contributor to a large corporate project
  • Willingness to work a flexible schedule with occasional overtime
  • Must be fluent in English; proficiency in Malay, Tamil, Mandarin highly regarded
  • Valid passport and ability to travel within APAC region according to business requirements

Additional Information

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
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