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- Receive and process job orders, preparing all necessary documentation accurately in accordance with customer specifications.
- Update and maintain all relevant information in the SAP system to ensure accurate and up-to-date records.
- Address and resolve customer queries promptly by coordinating with operations teams or escalating issues to immediate superiors for assistance.
- Oversee the export process including warehouse activities, carrier bookings, dangerous goods packing, fumigation, and documentation.
- Manage import procedures including terminal clearance, warehouse receiving, and coordinating delivery arrangements for vessel consolidation.
- Liaise effectively with various stakeholders including inter-departments, customers, warehouses, carriers, transporters, and third-party vendors.
- Ensure timely completion and accuracy of daily, weekly, and monthly reports, providing updates to the HOD as required.
- Assist in preparing quotations when assigned, contributing to the sales and pricing process alongside regular duties such as data entry, job creation, billing, and general administrative tasks.
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