- Flexible hours available
- No experience required for this role
- Working rights required for this role
- Immediate start available
In this Role, you’ll get to:
Deliver exceptional customer service by promptly addressing inquiries from customers and
partners through tickets, email, and live chat.
• Efficiently manage a large number of client inquiries professionally.
• Continually assess and suggest improvements to workflows, collaborating with Team
Leaders or Managers as needed.
Maintain strict integrity and confidentiality standards, safeguarding customer information at
all times.
Handle office administrative tasks as needed.
What you’ll Need to Succeed:
• Bachelor’s Degree in relevant majors.
• Proficiency in written and spoken English to assist English-speaking customers and fluency
in Mandarin to coordinate with stakeholders from different regions.
• Analytical thinking and high problem-solving skills.
• Ability to perform well in challenging situations and effectively manage stress.
• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.
• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent
etiquette and communication skills.
