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Support Analyst

Salary undisclosed

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Description

Role : Support Analyst

Location : Singapore

Duration : Long term contract

Job Scope

  • Willing to work in shifts to provide 24/7, on-call, holiday and weekend support.
  • Has experience or knowledge on Incident and Problem management.
  • Health check and monitoring production system and job scheduling to ensure SLA is meet.
  • Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
  • Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
  • Continuous improvement of the system, e.g. job automation, performance tuning.
  • Should be able to identify and fix the bugs.
  • At least 2-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
  • At least 2-5 years of working experience, preferably in Banking or Anti money laundering.
  • At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.
  • Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
  • Good knowledge in Linux/Unix/Windows scripting.
  • Hands on experience on monitoring tools like Grafana has added advantage.
  • Should be open to learn and adapt to new technologies.
  • Knowledge on GIT Bitbucket and Jenkins has added advantage.
  • Knowledge on Actimize/Hadoop has added advantage.