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Jobs or company...

Technical Support Associate

Salary undisclosed
Checking job availability...
Original
Simplified

On behalf of our client, a market leader in their specialisation, we are looking for a suitable candidate to join them as Technical Support Associate.

Responsibilities

  • Coordinate with vendors for meter installation arrangement
  • Address customer queries regarding metering concerns
  • Attend to and troubleshoot any metering faults
  • Investigate site abnormalities resulting from power surges or drops in energy consumption
  • Perform meter accuracy tests upon customer request
  • Follow up on meter readings not obtained by vendors or the Automatic Meter Reading (AMR) system
  • Process daily tasks through internal workflow and coordinate with vendors for subsequent periodic meter readings or installations
  • Communicate internally regarding customer inquiries related to metering and replacement of faulty meters
  • Manage meter inventory
  • Interaction with customers either through email correspondence or in-person meetings at customer locations

Requirements

  • Diploma or Higher Nitec in Electrical or a relevant engineering field
  • Fresh Graduates are welcome to apply (diploma)
  • Proactive and self-motivated
  • Strong customer service and communication skills
  • Prior experience in meter management is advantageous but not mandatory
  • Candidates with the willingness to learn new skills will also be considered
  • The contract will be renewed, subject to work performance

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2,500.00 - $3,200.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Education:

  • Lower Secondary Qualification (Preferred)

Work Location: In person

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