Executive, Client Management

Responsibilities:

· Manage promoters and fulfil part time hiring needs

· Execute and manage day to day in store activities

· Manage promoter deployment / call cycle development

· Monitoring the teams’ current activities daily / weekly and take appropriate action to remove barriers

· Direct coordination with Client and provide support on operations matters

· Support managers and manage / monitor targets & KPI

· Regularly review program performance and develop a performance management plan when necessary

· Perform mystery checks and support in-store coaching

· Work with internal HR / recruitment agency to ensure promoter requirement are met

· Manage onboarding and new hire process

· Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources

· Tracking of full time / part time promoter working hours, claims and commission

· Coordinate and communicate all planned activities to all stakeholders

· Take necessary actions in consultation with manager to resolve clients' operational issues/service complaints

· Support business communications and business review meetings with clients' management teams

· Identify opportunities to expand services provided to clients, introduce additional value-add services to clients, and share leads with Business Development

· Act as the gateway between clients and Smollan to maintain business relationships and to maximize the level of client satisfaction

· Establish and maintain a proactive network of relationships between Smollan and clients



Functional skills and knowledge

· Demonstrate understanding of clients' industry/business/products

· Project, People, Vendor management skills

· Strong analytical background and knowledge of statistical analysis methods

· Proficiency in Microsoft office tools



Education and Work Experience

· Minimally 1 years in Recruitment & Minimally 2 years in Client Management and Brand Activation