Technical Learning Partner, Digital Infra Co

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

We are looking for a passionate and experienced Technical Learning Partner to join the 8George Academy. In this role, you will design, develop, and deliver technical skills development initiatives in collaboration with the business (Digital Infra Co - DiCo) and HR stakeholders. You will leverage competency management expertise to bridge the technical skills gap within the organization. Additionally, the Technical Learning Partner will co-develop a strategic technical workforce capability roadmap in consultation with business leaders, ensuring alignment with the Emerging Tech Guild to prepare for future needs.

Key Responsibilities:

Technical Training Design and Development:

• Collaborate with business stakeholders and subject matter experts (SMEs) from DiCo to identify technical training needs to meet the business objectives.
• Work with business stakeholders to design structured technical training plans and programmes for employees, covering core technical domains and emerging technologies.
• Design and develop effective technical capability development roadmaps to address technical recertification, technical skills refresh and upskilling needs.
• Stay current on emerging technologies and industry trends to ensure training programmes are impactful.

Competency Management:

• Co-create digital and emerging technical competency frameworks in partnership with business stakeholders.
• Develop and implement skills assessment to measure employee skills and identify competency gaps.
• Collaborate with business stakeholders to address competency gap areas for their workforce.
• Instil a culture of learning where managers and staff develop personalized learning pathways based on skills assessment results to address individual skill development needs.
• Work with the team to design and curate learning and career progression pathways for employees aligned to current and future technical competency framework.
• Track, evaluate and report the overall effectiveness of competency management initiatives.

Programme Delivery and Support:

• Co-design (with SMEs and external providers) technical training programmes in engaging and interactive formats (e.g., instructor-led sessions, online modules, blended learning).
• Support DiCo in learning programme collaborations with IHLs and industry training providers.
• Support the operations of Sustainable AIDC Academy by Nxera and AI Acceleration Academy to train and upskill our existing workforce.

Trusted Partnerships:

• Build and maintain strong relationships with internal stakeholders (SMEs, business leaders, learners) to understand their needs and ensure the learning interventions drive impact.
• Establish partnership with external vendors and industry experts to stay abreast of emerging technologies and best practices in technical capability development.
• Foster a collaborative learning environment where internal and external knowledge is shared/leveraged within the Singtel Group ecosystem to continuously improve technical capability development approaches.

The ideal candidate should have/be:

• A degree from a recognized university and IHRP certification.
• Minimum 10-12 years’ work experience, including 3-5 years in technical capability development and designing technical competency maps.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and negotiation skills with sharp business acumen
• Proficient in planning, organising and operationalising development strategies.
• Excellent interpersonal and collaboration skills.
• Ability to work independently, manage multiple projects and meeting deadlines.
• Passionate about learning and development, with a commitment to continuous improvement.
• Skilled at engaging, influencing and building relationships with senior stakeholders and stakeholders across all levels in a fast-paced environment.
• Analytical, resourceful, result-focused, innovative and meticulous.