Epicareer Might not Working Properly
Learn More

Customer Service Executive | Salary Up to $3000 | 5 Days Work | West Area

$ 3,000 - $ 3,000 / Per Mon

Checking job availability...

Original
Simplified
Monday to Friday | 8:30 AM to 5:30 PM

️ Key Responsibilities:

Customer Engagement: Handle customer inquiries and expertly turn termination requests into contract renewals.
Professional Call Handling: Manage incoming calls promptly and efficiently while providing exceptional service.
️ System Updates: Log all customer interactions and ensure accuracy in system documentation.
Contract Management: Oversee accurate submissions for contract renewals and ensure supporting documents are uploaded on time.
Ownership & Resolution: Take charge of customer concerns, ensuring issues are resolved thoroughly.
Performance Excellence: Meet and exceed KPIs set by leadership.
Process Improvement: Collaborate with stakeholders to streamline processes and elevate service standards.
Industry Knowledge: Leverage insights into market trends to address security-related termination requests.
️ Safety Commitment: Maintain a safe and professional working environment for yourself and your team.

Job Requirements:

Qualifications: Higher Nitec or Nitec qualification.
Experience: 1-2 years of call center experience (preferably in banking or telco industries).
Skills: Strong customer-centric mindset, excellent communication, and interpersonal skills.
Professionalism: A proactive and independent approach to work.

Why Choose Us?

Consistent Schedule: Enjoy a work-life balance with a weekday-only schedule.
Growth Opportunities: Develop your skills and excel in a dynamic and supportive environment.
Positive Workplace: Be part of a collaborative and results-driven team.

How to Apply:
Interested candidates may send their resumes or WhatsApp their particulars to 8110 9430.

We regret to inform that only shortlisted candidates will be notified.

RK Recruitment Pte Ltd | EA License No.: 20C0280
Eric Yong Cheng Yuan | EA Personnel No.: R24124583