Senior Veterinary Receptionist/Concierge

Role overview:

Seeking experienced Veterinary Receptionists and Concierges to join our compassionate and dynamic team. We provide advanced, individualized care across specialties such as Emergency & Critical Care, Surgery, Neurology, and more.

Job Description:

Client Interaction & Patient Care:

• Greet clients and their pets warmly, ensuring a professional and welcoming experience from check-in to departure.
• Address client inquiries promptly, providing clear information about services and treatments.
• Assist clients with the check-in and check-out process, ensuring a smooth experience.
• Support clients with emotional needs, understanding the sensitive nature of veterinary care, especially during emergencies.

Patient Registration & Communication:

• Accurately register patients, collect required documentation, and process check-ins for routine and urgent cases.
• Communicate effectively with clients and the veterinary team to ensure the correct care plan is followed for each patient.
• Maintain accurate patient records and update client information as needed.
• Keep clients informed about wait times, treatment updates, and any other relevant information during their visit.

Administrative Support:

• Manage clinic paperwork, process payments, and maintain organized records in line with hospital protocols.
• Handle phone calls, emails, and texts with professionalism, scheduling appointments and following up on inquiries.
• Prepare and manage billing and payment transactions, ensuring accuracy and efficiency.
• Maintain clinic cleanliness and organization in the reception and administrative areas.

Concierge Services:

• Foster a welcoming, calm atmosphere in the reception area, ensuring clients and pets feel comfortable and cared for.
• Assist with the planning and coordination of special events and promotions, representing Beecroft at external events.
• Help maintain client loyalty ensuring a personalized experience for clients.

Team Collaboration & Support:

• Work closely with the veterinary team to ensure a seamless client experience, assisting with other tasks as needed.
• Support veterinarians and technicians with patient intake, transporting animals when necessary
• Help manage and prioritize client flow, especially in busy or emergency situations, ensuring optimal service levels.

Other Duties:

• Other tasks and responsibilities will be assigned to support the daily operations of the hospital, facilitate patient care, and ensure excellent service delivery.

Experience:

• A minimum of three (3) years of proven experience in a veterinary clinic, medical clinic, or customer service role is required.
• Animal Welfare Passion: A strong commitment to providing excellent care to both animals and clients.
• Dependability: Ability to work well under pressure in a fast-paced environment.
• Communication Skills: Strong verbal and written communication skills with the ability to collaborate effectively with the team.

Job Types: Full-time, Permanent

Pay: From $3,000.00 per month

Benefits:

• Employee discount
• Health insurance

Schedule:

• Day shift
• Early shift
• Holidays
• Shift system
• Weekend availability

Work Location: In person