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Jobs or company...

GUCCI Customer Engagement Specialist

Salary undisclosed
Checking job availability...
Original
Simplified

Summary

Job Family Group Description - Communication & Marketing:
Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.

Job Family Description -PR & Events:
Brings our luxury products onto the stage. Builds a solid reputation for our brands through event organisation, press relations and a robust online presence.

Sub-Job Family Description - Public Relations:
Builds and maintains our company reputation through public relations activities. Gives clear messages on our image internally and externally

Job Description

Responsibilities

  • Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs
  • Main support to compile pre/post event summary recapped and initiatives proposals within set deadline.
  • Proactive and accurately coordinate, source and compiled Gifting & Activities tools order for South Asia and Pacific region
  • Day to day Customer Engagement administrative work
  • Execute the distribution of direct mailers materials (physical mailer and in system) and sending out of gifts and collaterals in timely manner (catalogues, profile cards, Thank you cards, Gifting arrangement)
  • Tracking and compiling region expenditure
  • Freight or logistic tracking and coordination of all brand and customer engagement related orders.
  • Update relevant customer engagement calendars including activity, events, festive, giftings, etc.
  • Upkeep and compiled finance actualization report timely across South Asia & Pacific
  • Support Regional Brand Director and Regional Brand and Customer Engagement department on administration and clerical work
  • Support Brand and Customer Engagement activities/event matters and special projects rolled out upon request.
  • Support PR on ad-hoc assignment and special projects rolled out when needed. (i.e. support PR team on ad-hoc or special big projects, support sample racks, packing, sample sales, etc)
  • Data Quality Management which includes but not limited to Data Cleansing, Data Deduplication, review & comment on periodic data quality reports
  • Conduct market research and competitor analysis

Key Requirements

  • A minimum of 2 years’ experience in luxury retail Clienteling.
  • Strong experience in Luxury Retail particularly understanding of CRM.
  • Good understanding of Luxury Client Experience
  • Touch of Luxury Finesse.
  • Experience in working within a Multicultural Environment
  • Multi-tasking & Excellent organizational skills
  • Strong Attention to Details
  • Good Project/Event Coordination Management
  • In Tune with Current Luxury Experiences
  • Resourcefulness
  • High Emotional Intelligence
  • Good Communications & Analytical Skills
  • Amicable & empathic personality
  • Positive attitude
  • High Driven & Result Oriented
  • Creative Thinker & Highly adaptable
  • Both an Effective Team Leader & A Player
  • Strong sense of Integrity
  • PowerPoint & Excel skills
  • Good Communications & Navigation Skills

Job Type

Contractor

Start Date

2025-02-20

Schedule

Full time

Organization

Gucci Singapore
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