Customer Service Officer
Job Summary:
In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities
Key Responsibilities:
Customer Service & Relationship Management:
· Develop strong product knowledge to make appropriate recommendations to our customers.
· Build and maintain strong relationships with students, parents, and other stakeholders.
· Deliver a professional and high-quality service experience in customer-facing roles.
· Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.
· Take ownership of customer issues, ensuring effective and efficient resolution.
· Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.
Administrative & Operational Support:
· Enrol new students and maintain an up-to-date student database.
· Maintain the orderliness of the centre to ensure a safe and conducive learning environment.
· Liaise with vendors to order supplies and coordinate necessary services.
· Perform any other reasonable tasks or duties to support the smooth operation of the Centre.
Skills & Qualifications:
· Good knowledge of Microsoft Office Words, Excel, and PowerPoint.
· Good interpersonal and multi-task skills.
· Willing to learn and long-term work /develop in the organization.
· Minimum 1-year customer service/administrative experience is preferred.
· Willingness to work flexible hours, including evenings and weekends.
· The primary working language is English. Candidates should have basic proficiency in Mandarin (Fluency in both English and Mandarin is a strong advantage).
· Fresh graduates are welcome to apply, and exceptional candidates will be provided with an Employment Pass (EP) to support their career journey with us.
What You'll Get:
· An attractive remuneration package and performance bonus.
· Career pathway and growth opportunities.
· Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.
Job Type: Full-time
Pay: $3,000.00 - $4,500.00 per month
Benefits:
- Employee discount
Supplemental Pay:
- Performance bonus
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person