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Customer Service Officer

$ 2,800 - $ 3,800 / Per Mon

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As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Responsibilities:

  • Answers customer inquiries via phone, WhatsApp, email, and/or in-person
  • Performs call and email follow up with customers.
  • Generate sales leads with selling products and promoting services
  • Identify and assess customers’ needs to achieve satisfaction
  • Develops a rapport with customers
  • Attends monthly staff meetings
  • Makes recommendations to management to improve customer experience
  • Assist with placement of orders, renewals, refunds, or claims
  • Go the extra mile to engage or service existing customers

Requirements:

  • Candidate must possess at least a Degree and above in any field
  • General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
  • Entry candidate with the right skillsets and attitude are welcome to apply
  • Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
  • Possess relevant experience in call center or customer service environment preferred
  • Know how to genuinely have fun in an environment charged with people energy

Details:

  • Location: Enterprise Hub (Jurong MRT)
  • Working Hours: 9.00am - 6.00pm (Mon to Fri), 9.00am - 1pm (Sat)

Job Types: Full-time, Permanent

Pay: $2,800.00 - $3,800.00 per month

Supplemental Pay:

  • Yearly bonus

Education:

  • Bachelor's or equivalent (Preferred)

Experience:

  • Admin: 1 year (Preferred)

Work Location: In person