Customer Service Officer
$ 2,800 - $ 3,800 / Per Mon
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As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.
Responsibilities:
- Answers customer inquiries via phone, WhatsApp, email, and/or in-person
- Performs call and email follow up with customers.
- Generate sales leads with selling products and promoting services
- Identify and assess customers’ needs to achieve satisfaction
- Develops a rapport with customers
- Attends monthly staff meetings
- Makes recommendations to management to improve customer experience
- Assist with placement of orders, renewals, refunds, or claims
- Go the extra mile to engage or service existing customers
Requirements:
- Candidate must possess at least a Degree and above in any field
- General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
- Entry candidate with the right skillsets and attitude are welcome to apply
- Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
- Possess relevant experience in call center or customer service environment preferred
- Know how to genuinely have fun in an environment charged with people energy
Details:
- Location: Enterprise Hub (Jurong MRT)
- Working Hours: 9.00am - 6.00pm (Mon to Fri), 9.00am - 1pm (Sat)
Job Types: Full-time, Permanent
Pay: $2,800.00 - $3,800.00 per month
Supplemental Pay:
- Yearly bonus
Education:
- Bachelor's or equivalent (Preferred)
Experience:
- Admin: 1 year (Preferred)
Work Location: In person
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