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UP $3400 | Senior/ Customer Service Assistant at Shopping Mall | Bishan| 1 Year Contract

$ 3,000 - $ 3,000 / Per Mon

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UP $3400 | Senior/ Customer Service Assistant at Shopping Mall | Bishan| 1 Year Contract

Responsibilities
• Managing of the rostrum and exhibiting excellent customer service skills in the course of duty
• Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
• Provide timely and accurate clarification and advice to enquiries from the public
• Handling of customers’ feedback and complaints
• Perform paging and in-house announcement based on the standard guidelines
• Receiving in-coming calls and making out-going calls
• Handling and administering of lost and found items
• Assist in the execution of the mall’s promotions and events
• Upsell the Loyalty program and vouchers
• Introduce to the public the shopping mall’s enhanced customer service through digital solutions eg eGift-With-Purchase, applications and vouchers.
• Mall round duties for in-mall Marketing Communication facilities inspection
• Educate mall retailers on voucher acceptance
• Managing partners’ loyal programme redemptions
• Handling of administrative duties
• Any other task as assigned by immediate supervisor/management

Requirements
• GCE’O’ Levels and above
• Preferably with 1 or 2 years’ working experience in similar capacity
• High self-initiative and attentive to details
• Required to work on 6 days rotating shifts including weekends and Public Holidays
• Must be computer literate, customer oriented with good communication and interpersonal skills

To Apply please contact Carrine
WhatsApp: 8896 5867 or Telegram @carrinechew

Email your resume at [email protected]!

James Ang Guan Heng / Carrine Chew Xiu Yan
Consultant
R1434580
RecruitFirst Pte Ltd
EA: 13C6342