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Technical Support Analyst

$ 3,300 - $ 5,500 / month

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Scope of Work and Responsibilities

  • Provide technical input and documentation for development of projects.
  • Coordinate with client/vendor in ensuring smooth-flow throughout projects.
  • Provide technical solutions in support of sales opportunities.
  • Analytical in solving and troubleshooting customer’s IT network and infrastructure.
  • Good knowledge of Servers such as Windows 20016/19 Servers, MS Exchange Server 2016, SharePoint Server.
  • Provide technical advice and fault resolution/trouble-shooting during fault escalation
  • Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
  • Must be familiar with common PC and application software.
  • Experience in IT Project Management & good in handling IT Infrastructure Project.
  • Some knowledge of VMware and Hyper V virtualization concepts Virtualization solutions and design highly scalable Common Provisioning Framework (Will be an added advantage)
  • Familiar with Linux; Docker; XenServer, AWS and Azure will be needed
  • Any other ad-hoc duties assigned by superiors or Directors
  • Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors

Soft Skills

  • Strong interpersonal and communication skills.
  • Strong trouble-shooting and problem solving skills;
  • Proactive, flexible and energetic team player
  • Possess a positive “can-do” attitude towards work.
  • Fluent in English and writing

Job Types: Full-time, Permanent

Pay: $3,300.00 - $5,500.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Work Location: Hybrid remote in Singapore 408936

Expected Start Date: 10/02/2025