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Team Lead Govt Call Agent| 6 months contract| Extendable |Office hours| Experience needed| $4000

$ 4,000 - $ 4,000 / Per Mon

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Monday - Friday
830AM - 615PM
East, near MRT
6 months contract

Job scope:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets



Requirement:

Must have call centre experiences at least 2-3 years

Able to work independently


Experiences in leading a team



Interested candidates click APPLY NOW or Whatsapp at 81298399 with the following details:

Applying for:

Name:

Residential Area:

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EA Personnel Name: TAN XUEN EN

EA Personnel No: R24123920

EA License No: 04C3537