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The Parts & Service Sales Representative plays a pivotal role in proactively identifying and seizing sales opportunities for parts and service solutions, including digital solutions, machine upgrades, and refurbishments, within an assigned markets. Reporting to the Parts Sales Manager, SSEA, this position requires fostering relationships with both existing and potential customers to drive profitable sales through adept account management techniques, tailoring Kalmar Solutions to meet customer needs effectively.
Main tasks and responsibilities:
• Achieve agreed-upon sales growth targets, encompassing parts sales, and margins, while also focusing on increasing sales of service solutions.
• Identify and pursue parts sales opportunities, with a strategic emphasis on promoting service solutions related to digital solutions, machine upgrades, and refurbishments.
• Maintain diligent pipeline management to ensure a consistent flow of sales opportunities and maximize revenue generation.
• Conduct comprehensive gap analyses on existing installed bases to uncover potential sales opportunities for both parts and service solutions.
• Drive the creation and conversion of contracts for parts and digital solutions, with a keen focus on expanding the scope to include service-related offerings.
• Utilize the Insight application extensively to monitor machine performance and compare actual parts sales to potential sales based on equipment utilization.
• Cultivate and nurture professional relationships with key accounts, fostering long-term partnerships and facilitating repeat business.
• Ensure the accurate maintenance of customer records in the CRM system, providing valuable insights for future sales strategies and customer interactions.
• Responsible for the entire Order Processing function for assigned accounts/markets, which includes entering sales orders in the system, issuing picking lists, delivery notes, and shipping documents, and providing packing/delivery instructions to warehouses and forwarders for deliveries to customers.
• Support customers with Technical Enquiry regarding Parts.
• Perform other work related duties as assigned.
Health and safety responsibilities:
• Responsible for securing own and co-workers’ safety and health with all possible means and in compliance with the law.
What you will need to succeed:
Education
• Diploma/Degree in any discipline.
Relevant Experience
• Minimum of 3 to 5 years of parts sales or customer service roles.
• Good communication skills, able to write clearly and effectively.
Skill Requirements
• Fluent in English
• Good knowledge of MS Excel (or any other ERP system) and Google Suite. SAP knowledge a plus.
• Sales and Customer service oriented.
• Positive attitude.
Competencies
• Deep understanding of the industry.
• Demonstrated track record of successful sales.
• Proficiency in converting data into sales opportunities.
• Experience in key account management.
• Leadership skills.
• Adept in building and maintaining relationships.
• Dependable and trustworthy.
• Attentive to customer needs and market dynamic.
You will be part of:
We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.
Interested to join?
If you are excited about this opportunity, click Apply and submit your application and CV.
The Parts & Service Sales Representative plays a pivotal role in proactively identifying and seizing sales opportunities for parts and service solutions, including digital solutions, machine upgrades, and refurbishments, within an assigned markets. Reporting to the Parts Sales Manager, SSEA, this position requires fostering relationships with both existing and potential customers to drive profitable sales through adept account management techniques, tailoring Kalmar Solutions to meet customer needs effectively.
Main tasks and responsibilities:
• Achieve agreed-upon sales growth targets, encompassing parts sales, and margins, while also focusing on increasing sales of service solutions.
• Identify and pursue parts sales opportunities, with a strategic emphasis on promoting service solutions related to digital solutions, machine upgrades, and refurbishments.
• Maintain diligent pipeline management to ensure a consistent flow of sales opportunities and maximize revenue generation.
• Conduct comprehensive gap analyses on existing installed bases to uncover potential sales opportunities for both parts and service solutions.
• Drive the creation and conversion of contracts for parts and digital solutions, with a keen focus on expanding the scope to include service-related offerings.
• Utilize the Insight application extensively to monitor machine performance and compare actual parts sales to potential sales based on equipment utilization.
• Cultivate and nurture professional relationships with key accounts, fostering long-term partnerships and facilitating repeat business.
• Ensure the accurate maintenance of customer records in the CRM system, providing valuable insights for future sales strategies and customer interactions.
• Responsible for the entire Order Processing function for assigned accounts/markets, which includes entering sales orders in the system, issuing picking lists, delivery notes, and shipping documents, and providing packing/delivery instructions to warehouses and forwarders for deliveries to customers.
• Support customers with Technical Enquiry regarding Parts.
• Perform other work related duties as assigned.
Health and safety responsibilities:
• Responsible for securing own and co-workers’ safety and health with all possible means and in compliance with the law.
What you will need to succeed:
Education
• Diploma/Degree in any discipline.
Relevant Experience
• Minimum of 3 to 5 years of parts sales or customer service roles.
• Good communication skills, able to write clearly and effectively.
Skill Requirements
• Fluent in English
• Good knowledge of MS Excel (or any other ERP system) and Google Suite. SAP knowledge a plus.
• Sales and Customer service oriented.
• Positive attitude.
Competencies
• Deep understanding of the industry.
• Demonstrated track record of successful sales.
• Proficiency in converting data into sales opportunities.
• Experience in key account management.
• Leadership skills.
• Adept in building and maintaining relationships.
• Dependable and trustworthy.
• Attentive to customer needs and market dynamic.
You will be part of:
We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.
Interested to join?
If you are excited about this opportunity, click Apply and submit your application and CV.
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