Technical Support Engineer

Job Responsibilities

• Provide thorough analysis of customer’s tool uptime and propose actions/solutions to resolve high downtime systemic issues
• Identify product chronic/systematic issues and co-work with local team & factory team to establish improvement roadmap and follow up until issue closure
• Provide technical solutions to field engineers, technicians, and product support personnel who are experiencing difficulties of diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Report design, reliability and maintenance problems or bugs of product to Japan factory and follow up with factory on issue improvement progress, providing updates to customer/user until issue closure
• To provide training to field engineers on newly released BKMs
• Provide support to customer/users where the product is highly technical or sophisticated in nature

Job Requirements

• Degree in Physics/Chemical/Material Science Engineering and/or Electrical/Electronic/Mechanical Engineering or its equivalent
• Experience in dry etch tool hardware experience is an advantage
• Candidate with project management experience or having previously demonstrated a strong self-directed skill set is preferred
• Strong communication and good interpersonal skills
• Ability and desire to work in a multicultural team
• Meticulous, organized and resourceful team player
• Highly motivated individual who works independently with little supervision
• Work in cleanroom environment
• Required to work during after office hours/weekend/public holiday

We regret that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Dry Etch Tool Hardware: 3 years (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person