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- Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
- Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
- Record incidents into the incident management system, either through incident
- racking software or email.
- Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
- Follow through all necessary escalation from L1.
- Prepare daily situation reports for management review.
- Provide timely updates on assigned requests.
- Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
- Maintain accurate asset information in the asset database, including required documentation.
- Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
- Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1654858 (Soo Sheng Hui)