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Entry-Level Customer Care Associate

$ 3,000 - $ 4,500 / month

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Job Description:

  • Assist customers by providing timely and accurate information about products/services
  • Handle customer inquiries, complaints, and support requests
  • Manage product orders, returns, and exchanges
  • Maintain a positive and professional relationship with customers
  • Record all interactions in our CRM system
  • Work closely with team members to ensure smooth service
  • Follow up with customers to ensure issues are resolved to their satisfaction

Qualifications:

  • Polytechnic Diploma (or equivalent) required
  • Excellent written and verbal communication skills
  • Strong customer service focus
  • Ability to adapt quickly to new technologies and systems
  • Problem-solving skills with attention to detail
  • Strong interpersonal and teamwork skills
  • Flexible schedule and willingness to work in shifts

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $4,500.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Retention bonus
  • Yearly bonus

Work Location: In person