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(Entry-Level) Customer Support Associate
$ 3,000 - $ 4,500 / Per Mon
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Launch Your Career in Customer Support!
Are you passionate about providing exceptional service and solving problems? As a Customer Support Associate, you will help customers while gaining invaluable experience in the customer service field. This is a great entry-level opportunity with mentorship and growth potential.
Job Description:
- Respond to customer inquiries via phone, email, or chat, offering timely solutions and support.
- Provide guidance to customers on product features, troubleshooting steps, and services.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Collaborate with other teams to resolve complex customer concerns.
- Assist with processing orders, returns, and exchanges.
- Suggest process improvements to enhance the customer experience.
- Participate in training sessions to enhance your product knowledge and skills.
Role Requirements:
- Local diploma or bachelor’s degree in any field.
- Strong communication skills, both written and verbal.
- Problem-solving mindset with a customer-first approach.
- Eagerness to learn and develop in customer service.
- Ability to stay calm and composed in difficult situations.
- Team player with the ability to collaborate with various departments.
- Basic knowledge of Microsoft Office or Google Suite.
Job Types: Full-time, Permanent, Fresh graduate
Pay: $3,000.00 - $4,500.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Food allowance
- Health insurance
- Parental leave
- Professional development
Schedule:
- Early shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
Work Location: In person
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