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(Entry-Level) Customer Support Associate

$ 3,000 - $ 4,500 / Per Mon

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Launch Your Career in Customer Support!

Are you passionate about providing exceptional service and solving problems? As a Customer Support Associate, you will help customers while gaining invaluable experience in the customer service field. This is a great entry-level opportunity with mentorship and growth potential.

Job Description:

  • Respond to customer inquiries via phone, email, or chat, offering timely solutions and support.
  • Provide guidance to customers on product features, troubleshooting steps, and services.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Collaborate with other teams to resolve complex customer concerns.
  • Assist with processing orders, returns, and exchanges.
  • Suggest process improvements to enhance the customer experience.
  • Participate in training sessions to enhance your product knowledge and skills.

Role Requirements:

  • Local diploma or bachelor’s degree in any field.
  • Strong communication skills, both written and verbal.
  • Problem-solving mindset with a customer-first approach.
  • Eagerness to learn and develop in customer service.
  • Ability to stay calm and composed in difficult situations.
  • Team player with the ability to collaborate with various departments.
  • Basic knowledge of Microsoft Office or Google Suite.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $4,500.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Food allowance
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Performance bonus

Work Location: In person