Investigations Officer

Full Time, remote
ACRES
Singapore, Singapore

$ 2,500 - $ 3,250 / month

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PLEASE READ THIS SECTION THOROUGHLY BEFORE APPLYING AT ACRES.

Our vision is “A world where animals are treated with compassion and respect.” The most powerful way to create such a world is to be the change. This means respecting animals and people who learn compassion and respect through receiving and observing from us. This includes our volunteers, members of the public, other stakeholders, as well as our own colleagues who hustle hard to move things along, to speak up for the animals, and cheer each other on.

This approach of being the change also applies to one of our objectives which is to “educate people on lifestyle choices which do not involve the abuse of animals and which are environment-friendly”. So we strive for our lifestyles to also be aligned around this objective.

We also look for these qualities in all our staff to help foster a positive work culture:

Builds positive relationships and communicates effectively with a diverse range of people, showing empathy, appreciation, humility, and support for others.
Demonstrates a proactive, positive service orientation towards colleagues, volunteers, the public, and other stakeholders.
Handles interpersonal tension and conflict with compassion and respect, aiming for win-win solutions whenever possible.
Manages their emotions in healthy and effective ways.
Embraces continuous learning and growth, staying open to feedback, self-study, peer learning, and lessons from both successes and failures.

Today, our small team of staff and volunteers continues to help the helpless and give voice to the voiceless, touching one life at a time. In summary,
– We save lives, big and small.
– We try out best to give care and sanctuary to those who need it.
– We share their stories with thousands online and in-person.
– We educate, so that we might one day be out of a job.

Our work is a synchronised mess, everyone is doing everything at the same time, but it gets done. You show up to work not just for the perks, but to live your passion, even when it isn’t pretty at times. For the animals, for our community, and for each other.

ACRES Wildlife Rescue Centre and our office is nestled in one of the few remaining rustic areas of Singapore, surrounded by farms in Sungei Tengah. With the nearest bus stop 25 minutes walk away, our working hours from 9:30am to 5pm (except wildlife rescue officer position) allow our team some travel time. Our simple office is surrounded by nature – from wild birds, toads, insects and plenty of vegetation – motivating you more towards the cause we serve!

At the heart of our work and vision is the desire to prevent animal suffering and promote compassion, respect, and the need to be kind and responsible stewards. Aligned with this principle, ACRES upholds our commitment to the animals through a policy that prohibits the consumption of meat and seafood on our premises, whether by our staff, volunteers, or visitors, including instances where they are representing ACRES or utilising ACRES’s vehicles. We hold steadfast in our commitment through a fully vegan menu during ACRES-sponsored events, including staff gatherings. With these initiatives, we hope to minimise animal suffering, nurture dialogues, and uphold our dedication to wholeheartedly serving animals and the individuals who love them.

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Investigations Officer

ACRES seeks a focused and driven candidate for the position of Investigations Officer to be part of ACRES’s Animal Crime Investigation Unit, to investigate crimes against animals, to engage public through mediation, educate members of public, document data and reports with an ultimate goal of providing the best possible outcome for the animals.

We’re looking for someone who believes in the mission of ACRES and will be inspired to carry out the following functions.

Objectives of the Role:

To maintain and manage a comprehensive database of wildlife conflict cases and use of glue traps, ensuring that accurate information is available for analysis and reporting.

To investigate assigned cases on crimes against animals through site visits, observations and interviews in line with the organisation’s SOP.

To document all visuals and investigation reports.

You will be reporting to the senior investigations officer.

Responsibilities:

Respond promptly and professionally to emails and inquiries from the public, providing necessary advisories to minimise human-wildlife conflicts.
Maintain and update a database of wildlife conflict and glue trap cases received via email or rescue call logs, ensuring data accuracy and availability for analysis.
Commute to sites for case investigations, conduct interviews, document information for assessment and outcome report.
Clearly communicate outcomes to the stakeholders through a written report.
Stay informed about animal protection issues in Singapore and continuously update knowledge on coexistence measures and wildlife management strategies.
Submit written and visual content for updates on any ongoing developments of the campaigns.
Attend monthly staff meetings, provide monthly updates and participate in periodic staff gatherings to stay up to date with the organisation’s activities and programmes.

Requirements:

In addition to what is expected of all ACRES staff stated here (https://bit.ly/ACRESVacancies),

Knowledge of animal protection issues in Singapore and familiarity with local wildlife issues are essential.
Possess a vehicle and a valid Class 3 or Class 3A driving license for use in investigations (fuel allowance provided).
Physically fit to be able to conduct field work and investigations that may require spending time waiting.
Excellent communication skills, with the ability to provide clear and practical advice to the public and stakeholders.
Adept at building positive, collaborative relationships and holding productive dialogues with the stakeholders.
Experience in simple data management on Excel and the ability to maintain accurate and organised records and documentations.
The ability to maintain composure and professionalism in public-facing roles, particularly when handling conflict situations.
This is a full-time position requiring five (5) working days a week. Able to work at least four (4) days a week from office during probation, after which at least three (3) days a week from the office (other two days could be field work or WFH) and on weekend days when required. (Off in-lieu hours available)

Salary:
$2,500 during 3 months’ probation; Upon confirmation, $2,700 and eligible for a $450 quarterly bonus, subject to performance. All amounts indicated are before CPF deduction.

Please submit your application here: https://forms.gle/8eCeCtLpb8Fni9ZJ6

We regret that only shortlisted candidates will be notified.

Job Type: Full-time

Pay: $2,500.00 - $3,250.00 per month

Schedule: