Temp Position 4-6 months** Customer Care Executive

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes. We are seeking a temporary candidate who can commit for 4-6 months. As a key member of our Customer Care Team, you will be the first point of contact for our clients

Key Responsibilities:
Greet clients with warmth and professionalism upon arrival
Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information
Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.
Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts
Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention:
Sending Personalised Welcome Message after ensuring the Profile Completeness is done
Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain existing trackers using Google Sheets
Keep track of supplies and notify the manager when inventory levels are low

Requirements:

O Levels or Poly Diploma on any field
Strong communication and interpersonal skills.
A passion for helping others and a commitment to providing outstanding customer service
Ability to multitask and handle a fast-paced environment
Reliable and punctual, with a strong work ethic.


Mon - Fri 7am - 1pm
Weekends 7am - 5.30pm preferably Sundays and able to commit Public Holidays
4-6 months commitment to cover staff on maternity
Able to start from March onwards
Those interested participants wish to start earlier may apply as well