Front Office Agent

The Front Desk Agent (Mission Control Crew) will be responsible for ensuring operational efficiency and service delivery to all Front Office areas.

Main Responsibilities

• Perform check-in, check-out and room change procedures, and ensure all data are entered correctly into the systems.
• Ensuring guests requests are being followed up promptly and efficiently.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Prepare shift briefings to communicate hotel activities and operational requirements.
• Assist in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Assist in reservation duties whenever required.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Perform tasks as assigned by the Manager- Mission Control, or Hotel Manager.

Knowledge, experience, skills required

• Computer literate and open to new technology.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,000.00 - $2,200.00 per month

Benefits:

• Employee discount
• Food allowance
• Health insurance

Schedule:

• Day shift
• Early shift
• Holidays
• Late shift
• Night shift
• Weekend availability

Supplemental Pay:

• 13th month salary
• Overtime pay

Work Location: In person