Associate, Quality Management Systems (QMS)

1. Trend, analyze and monitor key performance indicators, suggest improvements and escalate to supervisor/management as necessary.

2. Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.

3. Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements.

4. Complete Complaint investigation report and maintenance of complaint master list, complaint samples, SOP revision and periodic review.

5. Review and Approve complaints investigation

6. Perform Site's investigation (NCR, SAR, OOS, Complaints, etc) and Site's WI/SOP/Gap Assessment/Impact Assessment.

7. Participate as site representative in the Vision Care Complaints community at Global Corporate Platform.

8. Lead/Host the site Customer Complaint Review Board (CCRB) meeting in the discussion on complaint investigations and evaluation of complaints trend.

9. Support internal (include as internal auditor) and external audits and is responsible for audit finding closure, as required.

10. Work with cross-functional teams to resolve operational quality issues.

11. Perform Monthly Technical Complaint Periodic trending (all platforms).

12. Provide administrative support and manage user access for site’s Trackwise CAPA as system administrator (Back up)

13. Performs any other duties as assigned by Supervisor according to business needs.

N/A

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