Front Office Executive
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The Front Office Executive will manage daily front office operations, while conscientiously ensuring customer services satisfaction and performing their tasks in a timely manner.
Duties & Responsibilities
Welcoming & greeting all guests and visitors
Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests
Understand room status and have knowledge of room’s location, types of room availability and room rates.
Communicating house rules & assistance to guests/visitors especially regarding the damage items, additional chargeable items and etc.
Accepting all letters and packages based on in house listing and inform to the guest
Answering telephone calls, taking the message, and responding to general inquiries
Confirming reservations, assigning rooms, issue and activating room key
Make reservations with Sales Team to sell a top-down approach and match the guest's preferences if Reservations officer is not available and urgent
Ensure room assignments are done in accordance and room inventory are effectively managed
Understand room status and have knowledge of room’s location, types of room availability and room rates.
Asist room viewing with the guest when require Manage daily cashier reports, processing payment and invoicing
Generate the invoice, daily cashier, deposit refund report
Work closely with Housekeeping and M&E Department on room arrangement.
Maintain visitor records
Manage daily reports of every shift
Any other ad-hoc duties as assigned by the management.
Requirements
Bachelor’s degree in hospitality/Tourism and hotel administration.
Minimum 1+/2 year in Reservations & Front Office experience with serviced apartments/hotels.
Proficient in hotel booking systems and MS Office applications such as Microsoft Word, Excel, Power-point and Outlook.
Self-starter, able to work independently and in a team.
Good written and oral communication skills.
Keen learner and able to multi-task.
Able to work on rotating shifts, weekends and public holiday
6-day week
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 04 February 2025
- Expected salary: $2,000 - $2,800 per month
