Interns – Front office

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Responsible for providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelines

Tasks/Responsibilities:

· Welcome guests professionally and provide personalized service.

· Assist guests with check-in and check-out processes.

· Familiarize yourself with room types, rates, and hotel facilities.

· Attend daily briefings and department meetings.

· Process guest check-ins and check-outs using the Property Management System.

· Assist with switchboard operations.

· Provide information on excursions and activities.

· Attend to guests' needs at the Front Desk, including special requests.

· Inspect guest rooms prior to arrival and ensure amenities are in place.

· Maintain stock of front desk supplies and guest amenities.

· Upsell hotel products and services.

· Handle guest complaints promptly and professionally.

· Report incidents, complaints, and suggestions in the daily logbook.

· Communicate effectively with other hotel departments.

· Ensure departing guests receive accurate departure information.

· Assist guests with luggage and provide information about the hotel and local area.

· Maintain cleanliness and organization of lobby and bell stand areas.

· Deliver messages and valet services to guest rooms.

· Promote hotel facilities to guests.

· Maintain impeccable grooming standards.

· Assist Front Office with additional tasks as needed.

· Exceed guests' expectations in all responsibilities.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Responsible for providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelines

Tasks/Responsibilities:

· Welcome guests professionally and provide personalized service.

· Assist guests with check-in and check-out processes.

· Familiarize yourself with room types, rates, and hotel facilities.

· Attend daily briefings and department meetings.

· Process guest check-ins and check-outs using the Property Management System.

· Assist with switchboard operations.

· Provide information on excursions and activities.

· Attend to guests' needs at the Front Desk, including special requests.

· Inspect guest rooms prior to arrival and ensure amenities are in place.

· Maintain stock of front desk supplies and guest amenities.

· Upsell hotel products and services.

· Handle guest complaints promptly and professionally.

· Report incidents, complaints, and suggestions in the daily logbook.

· Communicate effectively with other hotel departments.

· Ensure departing guests receive accurate departure information.

· Assist guests with luggage and provide information about the hotel and local area.

· Maintain cleanliness and organization of lobby and bell stand areas.

· Deliver messages and valet services to guest rooms.

· Promote hotel facilities to guests.

· Maintain impeccable grooming standards.

· Assist Front Office with additional tasks as needed.

· Exceed guests' expectations in all responsibilities.